Theresa T Pham

Contact

Resume

Theresa T Pham

        <h4>Service Deliver Manager / Technical Account Manager</h4>        
        <h3>Experience</h3>     
        <h5>2017 - Present</h5>     
        <h3>Microsoft Corporation</h3>      
    TECHNICAL ACCOUNT MANAGER US Public Sector (Federal)

• Trusted business advisor and relationship manager to Microsoft’s US Department of Defense Premier Support customers at their Senior Director and CIO-level leadership teams.

• Manage and co-deliver a service portfolio worth over $11 million in annual revenue.

• Develop, implement and deliver strategies around operations and optimization of IT infrastructure through timely and financially sound decisions often with ambiguity and pressure.

• Manage a diverse and complex scope of support issues such as critical support escalations.

2016

Kantar Consulting (formerly The Futures Company)

CONSULTING INTERN

• Assisted with client management and the entire consulting project life cycle.

• Collected and analyzed internal and external research as well as qualitative and quantitative data for clients in a variety of industries with a passion for technology and media research.

• Distilled those insights into actionable, strategic implications and helped shape creative content for client deliverables.

2013 – 2017

Spurlock Museum at the University of Illinois

REGISTRATION STUDENT ASSISTANT

• Assisted the Museum Registrars in day-to-day tasks to perform photography and to collect, document, preserve and manage images relating to the museum and its collections.

• Updated digital processes that improved efficiency and safety to ensure OSHA compliance. Developed and delivered trainings and a handbook to all senior museum staff members.

2011 – 2015

Fearless Radio

PRESS CONTACT

• Assisted with office duties and co-managed social media outlets.

• Wrote album and concert reviews, press releases, and news articles.

• Acted as liaison in regards to interviews, sponsorships, podcasts, press releases and ticket giveaways.

• Arranged and conducted all off-site events, i.e. venue interviews, concert reviews and music festivals (such as Lollapalooza, PitchFork, Riot Fest, North Coast Music Festival, Warped Tour, Mamby on the Beach, and Spring Awakening).

Education

2017

University of Illinois at Urbana-Champaign

Bachelor of Arts in Global Studies

Minors: Business Administration; Communication; Global Markets and Society

Thematic Area: Knowledge, Communication and Information Systems
Topic: Technology Entrepreneurship and Commercialization
Language and Culture Studies: Arabic and The Middle East
2016

Princess Sumaya University for Technology

Minors: Business Administration; Communication; Global Markets and Society

Fellowship & Scholarship

2016

Benjamin A. Gilman International Scholarship Recipient

2015 & 2016

Foreign Language & Area Studies Fellowship

Fellow at the University of Illinois Center for Global Studies

Certificates

2016

Technology Commercialization​

The Technology Entrepreneur Center (TEC) at the University of Illinois at Urbana-Champaign offers the Technology Commercialization certificate to undergraduate students. 

With an emphasis on creativity and innovation, this certificate program provides students with the knowledge base needed to explore various options for commercializing technology, which is becoming increasingly important for engineers and scientists to understand. The courses allow students to gain a general understanding of the technology commercialization landscape, and how to apply that knowledge.

        <h5>2016</h5>       
        <h3>Intercultural Communication and Leadership</h3>     
    <p>Receive the CIEE Certificate of Achievement in Intercultural Education (CAIE) upon successful completion of the CIEE Intercultural Communication and Leadership Course. The CAIE denotes an understanding of concepts and skills necessary for intercultural development, a heightened commitment to intercultural learning during the course of their study abroad with CIEE, and an improved ability to adapt to an intercultural setting.</p>     
        <a href="http://theresatpham.com/wp-content/uploads/2015/09/TheresaPhamResume_2016Jul.pdf" role="button">
                    Click here to download my resume
                </a>